Reference

Open your pelangiqq privacy choices

Live Dealer Lobby, Mahjong Ways and Aviator each create account records we need to keep your session, wallet and privacy choices in order before you open an account.

Account dataDANA recordsDevice checksPrivacy requests
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pelangiqq Open your pelangiqq privacy choices
CONTACT PATHS

Check privacy contact paths

Privacy requests should reach a human channel, not a generic mailbox that goes unread. Our live chat and WhatsApp team is available 09:00–01:00 WIB, while email requests sent to [email protected] are logged for follow-up by account staff. Include your registered mobile number and the last payment rail you used, such as QRIS or DANA, so we can locate the right account without asking for extra data.

Team online

Live chat

Use live chat from the lobby footer when you can still access your account. Tell us you have a privacy request, then confirm the registered mobile number so the agent can open the correct case.

WhatsApp privacy desk

Message our WhatsApp channel between 09:00 and 01:00 WIB if you cannot log in. We will ask for account identifiers, not your password, and move the case to privacy handling when needed.

Email record

Send email to [email protected] for access, correction or deletion requests. Add your username, mobile number and payment rail only; screenshots should hide balances or unrelated chat content.

ACCOUNT SAFETY

Switch devices with privacy controls

Account privacy depends on what we collect, how long we hold it and who can see it.

Account data

At registration we collect the details you type yourself: username, mobile number, login email and password.

Payment records

For each DANA, OVO, GoPay or QRIS action, we keep transaction ID, amount, status and time.

Cookie use

Cookies keep your session active, remember language choice and flag repeated failed logins.

Device security

When you switch from phone to tablet browser, security logs may record IP address, device type and login time.

Record retention

We keep account and payment records while your account is active and longer when legal, tax or dispute duties require…

Request workflow

To change or delete data, contact live chat, WhatsApp or [email protected].

Browse privacy answers before joining

Your privacy questions usually come up at account opening, payment checks or when a new device asks for verification. The answers below explain what we collect, how we use it for wallet and security work, and how you can ask us to access, correct or remove data. For any access or eligibility issue, availability depends on local law and applies only where local law permits.

We collect the details you submit, including username, mobile number, login email and password. We also create an account ID and record time of creation so support can locate your privacy request accurately.

Yes. We keep transaction ID, amount, rail name, time and status for each wallet action. These records help us reconcile payments, answer balance questions and investigate account changes tied to your request.

Yes. Contact live chat, WhatsApp or [email protected] and ask for access to your account data. We will verify your mobile number and may request the last payment rail used before sharing records.

Cookies remember session state, language choice and security events such as repeated failed logins. If you clear them in your browser, your account may ask you to log in again and confirm security details.

Only staff assigned to account, finance or security work can view the case details they need. We do not sell personal data, and vendors receive limited records only when needed to run or protect the account.

Start through live chat or email [email protected], then confirm your account and the payment rail you used most recently. We update records after verification, because incorrect changes can lock you out.

You can request deletion through our privacy contact paths. Some payment, security or dispute records may need to stay for legal duties, but we remove or anonymise data that no longer has a valid purpose.

Related Pages

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